Please enter your name here. You have entered an incorrect email address! If case of not being in quality of International passenger, the exchange may only be carried out if the product has not being used and only if it can be exchange by the same article of the same code than the defective product.
Our stores are located in free zones. Due to this, Customs does not allow direct exchange in stores, unless you are in quality of International Passenger. Deadlines and requirements to make an exchange or request the refund of the price paid for the product purchased. Up next it will be detailed the maximum days allowed for the Customer to make the exchange or to request the refund of the price paid, according to the type of product.
The exchange or return of products is accepted during the 60 sixty following days of the purchase. In all cases you must keep the ticket purchase. Particular conditions, to make an exchange or request the refund of the price paid for the product, by brand:. Perfumes and Cosmetics : They should be sealed, with labels, protector film, packaging graphs, seals, or others in perfect condition.
Watches : They must be with labels in their original packaging and in perfect condition. To exchange or request the refund of the price paid, because of technical failure not attributable to the improper use of the product, it is necessary to have the record of the Official Technical Service and fulfil with the previous indications that can be applied to exchanges or refunds for technical failure and that the product in not included in the categories indicated at item 5. How do I change a product?
For the product exchange, you should get in contact with our Customer Service Operator, to make the request. They will indicate the exchange procedure steps.
Please, take into account the following :. The exchange of product can only be carried out if the product has not been used and only if the holder of the purchase is in quality of International Passenger, previously informing the Customer Service area, who will indicate if the item you want to exchange is available in stores and free of taxes.
A administrative offices in Aeroparque, previously informing the Customer Service area, who will indicate if the item you want to exchange is available in stores. If the holder of the purchase is not in quality of Passenger , according to Customs policy, the products exchange may only be carried out for the same product same product code to the one bought. As long as they inform Customer Service 6 six working days before their journey, request the exchange and paid the respective difference of price in stores.
Therefore, bear in mind that the Customer Service response might take at least 3 three working days. For the product refund, understanding for refund to the product delivered in exchange for the amount paid.
If the product was paid in pesos, it will be refund the amount paid in pesos; and if the product was paid in American dollars, the amount of the refund will be in pesos, taking into account the Official Banco Nacion Exchange rate of the purchased date.
The refund can only be perfomed if the indicated at items 3 and 5 are done. To refund another product, please contact our Customer Service operator to make the request. If you are in International Passenger quality you must request the refund at the store were the product was purchased, previously getting in contact with Customer Service who will explain you the procedures steps.
The products exchanges are not directly made at stores, because they are at restricted areas. To exchange a product, please contact our Customer Service operators to make the request.
To avoid any inconvenience, it is very important that during the merchandise reception left at the Duty Free Locker service, you should check the good condition of the products before signing the delivery receipt and accordance.
This will not only avoid future inconvenience but also it will help you to use it as a guarantee. Hours: unknown. Rest Zones — There are no dedicated sleeping areas, quiet areas or rest zones.
If this information has changed, click here to update this guide. Hours: PM — PM. To board the buses, passengers need a SUBE reloadable card which can be purchased from the Open25 convenience store in arrivals. There is also a shuttle bus offered by Manuel Tienda Leon company. Tickets for this shuttle can also be purchased landside in the Arrivals hall. This guide is for informational purposes only to assist with your planning.