The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:. Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions www.
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your Product and for a ship-to location for the replacement Product must include street address. After receipt of the replacement Product with instructions and a prepaid waybill , follow the enclosed instructions on how to ship your product to the Canon USA repair facility.
InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if your request for this service is by 3 p. Monday through Friday, except holidays.
Canon USA does not guarantee same day shipment in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited warranty.
InstantExchange warranty program service is available only during the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during such period. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
InstantExchange warranty service is subject to the availability of refurbished or new replacement units. The Product is warranted against defects in materials and workmanship under normal use and service a for a period of one 1 year from the date of original purchase when delivered to you in new condition in its original container or b for 90 days from the date of original purchase for refurbished Products.
My Canon. Thank you! Your feedback is used to help us improve our support content. It solved my issue. It covered my problem, but the solution still didn't work for me. The information on the page is hard to understand. It has nothing to do with my issue. Back to top. Now it's your turn to bring your scanner back to life - and keep it out of the landfill. Toggle navigation. VueScan is here to help! Updated January 9, Mac OS X What is VueScan? Find the latest drivers for your product.
Browse a selection of apps for your product. Find the latest firmware for your product. I suggest you to click on the link and download Windows 8. Hope this helps.
If the issue remains unresolved, please get back to us and we would be happy to help. That's not to say I won't run into problems. I got my driver here. However, another thought, regardless of scanner, you may have a chance of getting an "orphaned" scanner working with a package from Hamrick Software. It directly supports the LiDE scanner. Some scanners may require the scanner's vendor's own driver, so you may be out of luck depending on the scanner.